SAA will be implementing ADHOC cancellations on our flights operating between JNB-LVI-JNB, Effective 08 Jan 2020 through 31 January 2020, on flights SA048 JNB-LVI and SA049 LVI-JNB.
Due to above flight cancellations, South African Airways (SAA) would like to notify its customers of its decision to re-accommodate passengers on the alternate scheduled flights or the following options listed below:
- Passengers can be re-accommodated on SAA operated flights between JNB-VFA-JNB.
- Passengers can be re-accommodated on JNB-LVI-JNB using BA/Comair operated flights.
Un-ticketed passengers:
All passengers that have not been ticketed will be canceled (UN). The booking owners will be responsible for the rebooking of passengers.
Ticketed Individual passengers and groups
Rebooking Conditions Applicable:
- SAA flight segments will be canceled (UN) and agent needs to rebook passengers as per suggestions above.
- Change of cabin will not be permitted.
- Change fees will be waivered.
- Tickets must be re-issued on/before 15 January 2020. The issuing agent may re-issue the ticket.
- Tickets to be endorsed “INVOL Sked chg due to SA …../….CXD – Date”.
Refund Process
- SAA will refund those customers who do not wish to be re-accommodated, according to the normal Terms and Conditions apply when a reschedule or flight cancelation occurs.
Other conditions:
- Waivers to this policy will not be made.
- This policy applies to South African Airways flight numbers as mentioned above, issued on SA (083) ticket stock and not on separate tickets of other airlines.
- Code-share partners must not be used on routes where SAA operates its own flights.
- No-show passengers are not eligible for this waiver.
- All additional taxes for ticketed passengers will be absorbed by SAA.
- In the event passengers do not want to travel on the alternative days; they can request a full refund of the unused portion/ticket.
- Any other related queries are to be directed to insidesales@flysaa.com.
- SAA Reserves the right to amend the policy without prior notice.
We appreciate your continued support of South African Airways and look forward to our continued collaboration.
