The airline also wins “Best Airline Staff in Africa” Skytrax Award
Fort Lauderdale, FL (June 16, 2015) – South African Airways (SAA), Africa’s most awarded airline, has been named “Best Airline in Africa” by Skytrax for the thirteenth consecutive year. Responses from air travellers to the Skytrax survey also ensured that SAA was honoured with the award for “Best Airline Staff in Africa” for the fourth time. The awards for “Best Airline Staff” are special and coveted accolades, as they represent the combined quality performance of an airline’s front-line staff, including the on-board cabin crew and airport customer service staff. Mango, SAA’s low-cost carrier, received the award for “Best Low-Cost Airline in Africa”. The awards were presented at the Skytrax World Airline Awards ceremony during the Paris Air Show, Le Bourget.
The awards are based on a consumer-satisfaction survey, conducted each year by Skytrax, an independent aviation research organization. This year, the survey elicited responses from 18-million business and leisure air travellers from 160 countries, covering more than 200 airlines, from the largest international airlines to smaller domestic carriers.
The online survey is open for a 10-month period, giving passengers an opportunity to rate their experience in the air and on the ground. It measures satisfaction across 41 key performance indicators of airline front-line product and service, including check-in, boarding, on-board seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
“It is a distinguished honour to receive these awards once again. We are committed to excellence and strongly believe that an outstanding customer experience is what makes a great airline,” said Marc Cavaliere, Executive Vice President for South African Airways in North America. “SAA is proud to be the only Skytrax 4-Star airline flying between the U.S. and Africa, and we are pleased that travellers recognize us as the best way to travel to Africa.”
South African Airways offers the most daily flights between the U.S. and South Africa, with non-stop service from New York-JFK Airport and direct service from Washington, DC-Dulles Airport to Johannesburg. SAA currently offers daily non-stop service between Washington, DC-Dulles Airport and Dakar, Senegal, and on August 3rd, will launch a new non-stop flight four days per week between Washington, D.C.-Dulles International Airport and Accra’s Kotoka International Airport.
For reservations and information, customers should visit www.flysaa.com or contact South African Airways’ North America Reservations Center at 1-(800) 722-9675, or their professional travel consultant.
