Ethiopian Airlines is introducing an exciting new programme, which will offer passengers the option to bid for upgrades from Economy Class to CloudNine (Business class). Using “CloudNine Upgrade”, customers who have a valid Ethiopian Economy class ticket, can make individual bids for upgrades to Business Class. Passengers who win the bid, will be able to enjoy the benefits of our CloudNine services on selected routes. Passengers who are not successful in their bids, will retain their economy class tickets.
Eligible passengers who have booked Economy Class tickets will receive emails about 7 days prior to their trips, inviting them to submit an offer. They can also submit an offer by visiting “Book” on www.ethiopianairlines.com and selecting “CloudNine Upgrade”. If their flights qualify, they will be directed to the “CloudNine Upgrade” page, where an upgrade bid can be placed. Bids can be edited and retracted up to 50 hours before the scheduled departure time of the flight. After that, the bid becomes binding.
Prior to the flight departure, Ethiopian Airlines will select the passengers to be upgraded to CloudNine. Selection criteria will take into account the bid amount and original ticket price, as well as other criteria, including the number of seats available in CloudNine and the number of bids that have already been placed.
A passenger who has placed a bid will be notified by e-mail within 24 hours prior to departure whether or not the bid has been accepted. If it has been accepted, the credit card on file will be charged with the corresponding amount and the bidder will also receive an updated e-ticket. If the bid is not accepted, the passenger will fly in Economy Class as planned, without incurring any additional cost.
“Upgrade to CloudNine” is now available on all routes on Ethiopian Airlines. For additional information please visit www.ethiopianairlines.com.
